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How dare you ask about co-pay

3/8/2022

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I went to the doctor, had a diagnosis that I needed a commonly done elective surgery - it was not urgent, emergent as in life threatening. The surgeon stated it needed to be delayed because of Covid. After elective surgeries were being scheduled again, the surgeon's office stated I needed to come back in and be assessed all over again before they could reschedule. 
When I called the office, I asked if they were going to bill me for a second co-payment charge, when I was already diagnosed, and I am being told to come back in due to their cancelation; and was put on hold after the admin stated she had no idea.   
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That by asking a simple billing question, the Supervisor was called in and stated to me that the admin did not like my asking, that with that attitude, they did not want me as their patient. The surgeon was the customer and not me.
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​To speak directly with the surgeon to determine what assessment was necessary to determine any changes he needed to know for my elective surgery, when there was no change in my condition; and to let me know what follow up blood work I could get done without any office visit, for his updated information to perform the surgery safely.
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To go to Healthgrades and share my story with a poor patient satisfaction rating, including that by speaking with the admin and rudely being treated by her Supervisor, I was branded, discriminated against for a simple question if I was going to be billed a second co-pay; and, the poor rating of him included losing my faith in his practice, my business, and any possible future referrals. 
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  • DHC
  • AWARE
    • why is it needed
    • about us
    • I wish I had known
    • resources
    • education benefits
  • Blog
  • ART
    • Healing Home & Repose
    • Healing Moment & Touch
    • Healing Peace
    • Healing Gift & Hope
    • Healing Love & Ripple
  • Books
  • PARC
    • Services
  • PACE
  • Contact