The staff should tell me or write down the lab and value they were monitoring, the name of the procedure, or I should have recorded with my phone. The procedure should have been done when his blood work was stable so he could go home for the holidays. 

The number of days as an inpatient is public knowledge. My dad should only have been in the hospital for
4-5 days; I could have called case management or the Chief Experience Officer for the hospital. ​[see resources, file for # days in the hospital]

They were supposed to be assessing my elderly mom to make sure they were not causing a hospital acquired condition (HAC), such as pulmonary edema when her GFR was 52. The nurses should have been touching her to see her swelling (edema); they were supposed to not only be tracking her urine amount, but straining it to see if stones passed, and have her on a bed that automatically weighed her to see that she was retaining fluid which is dangerous with someone with high blood pressure (hypertension).
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​Clinicians should always assess the patient - look, listen, feel - even when stable to always have a baseline, and to monitor if treatments are being successful, to avoid complications before machines alarm.

The difference between a living will and advanced directives, so having a 'Do not resuscitate' (DNR)/no code status, to also have an open discussion with advanced directives documents clearly defined when to call an ambulance, and when to leave my mother, allowing her to go peacefully in her home when it is her time - without invasive treatment.

​My primary care physician had me on meds that caused my sodium to drop and he never checked it, and there was no care coordination with any of the other five doctors he kept referring me to.​

Numerous staff throughout the three days should have been doing level of consciousness (LOC)/awareness checks to note the increased confusion which can be caused by raising sodium too quickly; they should have contacted the primary physician for the last time labs were checked, and the discharge planning status was not supposed to be To Be Determined (TBD) two hours after the discharge order was written; planning should have been initiated the first day admitted. 
A hospitalist who had never seen me wrote the discharge summary incorrectly, changing it from the admission of low sodium (hyponatriumia) which i was treated for, to reflect symptoms for low potassium, with the discharge diagnosis of hypokalemia.

There is a difference between experience questions that do not reflect quality care delivered, and that of value care delivery along with engagement questions. There is a Population and Experience Officer in health systems and to contact them regarding poor care coordination, clinical quality assessments and poor engagement and listening of extended family members - while still in the hospital to ensure good care.