for Championing Care
Real Stories from Real People
patients & families having a voice, sharing experiences at the ground level
My mom was in the hospital for kidney stones and they did a great job coming in regularly to ask how she was doing and managing her pain every few hours. Her only complaint was the ten pounds of fluid they put on her.
My mom has severe dementia in her 80s and fell in the long term facility where she was living. After the hospital, they took her to rehab for weeks.
A couple of months later my mother became unresponsive. The home called an ambulance and she was taken to the emergency room (ER) where she revived and was fine. The doctors speculated her heart rate went very low in the 30s-40s and then came back up on its own, no treatment.
An elderly woman with confusion, vomiting, weakness and malaise is taken to the ER, admitted for a three day hospital stay and discharged. She was given a patient experience survey with the response, "Oh, they took such good care of me, they were all so nice."
I wish I knew
a voice for the public to share & learn about healthcare experiences; because the universal response heard after healthcare struggles is,